There's a particular kind of exhaustion that sets in around Wednesday afternoon when you look at your calendar and realize you've spent much of the week in meetings and somehow have less clarity than when the week started. This is when people start talking about needing fewer meetings, better agendas, and stricter time limits. And those things can help. But in my experience working with teams, the problem usually runs deeper. What most teams are missing isn't a meeting templa

Most year-end 1:1s feel rushed, stressful, or surface-level. Here’s a grounded, simple approach to making these conversations more human, more honest, and genuinely useful.

Giving feedback is one of the hardest parts of leadership—and one of the most important. This post explores how the Situation–Behavior–Impact–Intent/Inquire (SBII) framework helps you give feedback that’s specific, respectful, and real. Learn how to build trust, clarity, and growth through conversations that truly land.

Implementing AI isn’t just about learning a new tool, it’s about reimagining how we work. This post offers a simple, values-aligned pathway for AI implementation in organizations, blending the technical skills of using new tools with the adaptive leadership needed to evolve culture, workflows, and trust.

Feedback doesn’t happen in isolation—it lives in conversation, tension, and often, conflict. The Thomas Kilmann Instrument (TKI) helps us see how our natural responses to conflict—whether to lean in, step back, or smooth things over—shape the way we give and receive feedback. Understanding your style, and the style of others, can turn feedback from friction into growth.

By Ben Urmston · September 30, 2025 Not long ago, a team member came into my office visibly frustrated. As someone who loves aviation, it felt like a cockpit warning light had just blinked on. The issue? Our Search and Rescue (SAR) gear hadn’t been put back properly. On the surface, it was small. But underneath, it carried the weight of repeated breakdowns, unclear expectations, and a lot of unsaid frustration. We talked. He left. The moment passed. But something lingered. As